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When it comes to choosing a smartphone, reliability is a key factor for many consumers. After all, who wants to buy a phone that breaks down or malfunctions frequently? In this guide, we’ll take a comprehensive look at which phones have the least problems, based on customer reviews and industry data. From the most reliable brands to the specific models that tend to have fewer issues, we’ll help you make an informed decision when it comes to choosing a smartphone that won’t let you down. So, if you’re tired of dealing with glitchy or unreliable phones, read on to find out which devices are worth your hard-earned money.

Factors Affecting Smartphone Reliability

Build Quality

Materials Used

When it comes to build quality, the materials used in a smartphone’s construction play a crucial role. High-end smartphones often feature premium materials such as metal or glass, which not only provide a luxurious feel but also contribute to the device’s durability. On the other hand, budget smartphones typically use cheaper materials like plastic, which can feel cheap and may not provide the same level of durability.


Durability is another essential aspect of build quality. It refers to how well a smartphone can withstand day-to-day wear and tear, as well as accidental drops and bumps. Some smartphones are designed with rugged features, such as reinforced corners or rubberized surfaces, to enhance their resistance to drops and impacts. Others may have more delicate designs that require extra care to prevent damage.

Water and Dust Resistance

Water and dust resistance are crucial factors for some users, especially those who are prone to accidentally exposing their smartphones to moisture or dust. Smartphones with higher water and dust resistance ratings are typically designed with better seals and protection against the ingress of water and dust. However, it is important to note that water and dust resistance may not be a top priority for all users, and some may opt for a more affordable device that sacrifices these features for a lower price.

Software Updates

  • Frequency of updates:
    • The frequency of software updates can greatly impact the reliability of a smartphone.
    • Manufacturers like Apple and Google are known for their prompt and regular updates, while others may be slower to release updates.
    • Regular updates ensure that the phone is secure and that any bugs or issues are addressed in a timely manner.
  • Length of support:
    • The length of support refers to how long a manufacturer will continue to provide updates for a particular phone model.
    • Some manufacturers, such as Apple, provide updates for several years after a phone’s release, while others may only provide updates for a year or less.
    • It is important to consider the length of support when purchasing a phone, as it can impact the phone’s longevity and security.
  • Security patches:
    • Security patches are essential for protecting a smartphone from security vulnerabilities and hacking attempts.
    • Manufacturers that provide regular and timely security patches can greatly improve the reliability and security of their phones.
    • It is important to check a manufacturer’s track record for providing security patches before purchasing a phone.

User Feedback

User feedback plays a crucial role in determining the reliability of a smartphone. The feedback can be collected from various sources, including online forums, social media platforms, and customer review websites. Here are some of the common issues reported by users:

Common Issues Reported

Some of the most common issues reported by smartphone users include:

  • Battery life: Many users complain about their smartphones having poor battery life, with some devices lasting only a few hours on a single charge.
  • Camera quality: The camera is one of the most important features for many smartphone users, and poor camera quality can be a significant source of frustration.
  • Performance issues: Slow or laggy performance can be a major annoyance for smartphone users, particularly when using demanding apps or playing games.
  • Connectivity issues: Poor connectivity, whether it’s with Wi-Fi or cellular networks, can be a major source of frustration for smartphone users.

Response to Customer Service

The response of a brand’s customer service can also impact a user’s perception of the phone’s reliability. Some users report that they have had positive experiences with customer service, while others have had negative experiences with slow response times or unhelpful support.

Brand Reputation

A brand’s reputation can also impact a user’s perception of the phone’s reliability. Brands with a strong reputation for producing high-quality, reliable products are more likely to attract and retain customers. Conversely, brands with a reputation for producing unreliable products may struggle to attract and retain customers.

Top Smartphones with Low Problem Rates

Key takeaway: When looking for a reliable smartphone, it is important to consider factors such as build quality, software updates, and user feedback. High-end smartphones often feature premium materials and rugged designs that contribute to their durability and reliability. Additionally, the frequency and length of software updates, as well as a brand’s reputation for providing timely and regular updates, can greatly impact a smartphone’s reliability. It is also important to consider a phone’s user feedback, as well as the response of a brand’s customer service, when determining a phone’s reliability. Finally, it is crucial to choose a phone that fits within your budget and meets your specific usage needs.

Apple iPhone 13

Build Quality

The Apple iPhone 13 boasts an impressive build quality that sets it apart from other smartphones in its class. Its sleek and durable design is constructed with high-quality materials that provide both aesthetic appeal and long-lasting performance. The phone’s build quality ensures that it can withstand daily wear and tear, making it a reliable choice for consumers who demand a device that can stand up to the demands of their busy lifestyles.

User Feedback

The Apple iPhone 13 has received positive user feedback, with many consumers praising its performance and reliability. Users have reported that the phone’s user interface is intuitive and easy to navigate, even for those who are not familiar with Apple’s operating system. Additionally, the iPhone 13’s battery life has been praised for its longevity, allowing users to go for extended periods without needing to recharge.

Software Updates

Apple is known for its commitment to providing regular software updates for its devices, and the iPhone 13 is no exception. These updates provide a range of benefits, including improved performance, enhanced security, and new features. By regularly updating the iPhone 13’s software, Apple ensures that the phone remains reliable and performs optimally for its users. Furthermore, the company’s commitment to software updates helps to extend the lifespan of the device, ensuring that it remains a reliable choice for consumers who want a smartphone that will stand the test of time.

Samsung Galaxy S21

The Samsung Galaxy S21 boasts an impressive build quality, featuring a sleek and durable design that has become synonymous with the Samsung brand. The device is constructed with a combination of Gorilla Glass and polycarbonate materials, which provides a strong and lightweight form factor. The phone’s sturdy build allows it to withstand day-to-day wear and tear, while also providing protection against accidental drops and bumps.

In terms of user feedback, the Samsung Galaxy S21 has received high praise for its reliability and overall performance. Many users have reported minimal issues with the device, citing its fast and responsive interface, as well as its consistent software performance. Additionally, the phone’s battery life has been commended for its longevity, allowing users to go throughout their day without the need for frequent recharging.

Samsung has a strong track record of providing timely and frequent software updates for its devices. The Galaxy S21 is no exception, as the company has committed to providing regular security updates and OS upgrades to ensure the phone remains up-to-date and runs smoothly. This commitment to software support has contributed to the phone’s reputation for being a reliable and dependable device.

Overall, the Samsung Galaxy S21 stands out as a smartphone with a low problem rate, thanks to its impressive build quality, positive user feedback, and consistent software support. These factors contribute to the phone’s reputation as a reliable and durable device that can meet the needs of users seeking a high-quality smartphone experience.

Google Pixel 6

When it comes to smartphones with a low problem rate, the Google Pixel 6 is a top contender. Here’s why:

  • Build quality: The Pixel 6 is made with a durable and high-quality materials, which helps to ensure that it can withstand the wear and tear of daily use. The phone’s construction is also designed to minimize the risk of cracking or shattering if dropped.
  • User feedback: Many users have reported that the Pixel 6 is a reliable and stable device that rarely experiences any major issues. This is partly due to the phone’s stock Android operating system, which is known for its stability and reliability.
  • Software updates: Google is committed to providing regular software updates for the Pixel 6, which helps to ensure that the phone remains secure and up-to-date. These updates also help to fix any bugs or issues that may arise, as well as adding new features and improvements.

Overall, the Google Pixel 6 is a smartphone that is built to last and is unlikely to cause any major problems for its users. Its high-quality build, stable software, and regular updates make it a reliable choice for anyone in the market for a new smartphone.

OnePlus 9 Pro

The OnePlus 9 Pro boasts an impressive build quality that is often praised by users. The device features a premium design with a glass back and a metal frame, which provides a sturdy and durable feel in the hand. Additionally, the device is IP68 rated for dust and water resistance, making it a reliable choice for those who are prone to accidental spills or drops.

One of the most notable aspects of the OnePlus 9 Pro is the positive user feedback it has received. Many users have reported that the device has been incredibly reliable and has not experienced any major issues during regular use. The device’s OxygenOS software is also highly regarded for its simplicity and ease of use, with many users citing it as one of the reasons why they prefer the OnePlus 9 Pro over other smartphones.

Another reason why the OnePlus 9 Pro has a low problem rate is due to its commitment to providing timely software updates. OnePlus has a reputation for being one of the most prompt smartphone manufacturers when it comes to releasing software updates, which helps to keep the device running smoothly and prevents potential issues from arising. The company also offers a wide range of software customization options, which allows users to tailor their experience to their specific needs.

Overall, the OnePlus 9 Pro is a reliable smartphone that is known for its impressive build quality, positive user feedback, and commitment to providing timely software updates. Its OxygenOS software is also highly regarded for its simplicity and ease of use, making it a popular choice among smartphone users.

Sony Xperia 5 II

The Sony Xperia 5 II boasts a durable and sturdy build quality, with a combination of glass and metal materials. The device is rated IP68 water and dust resistant, meaning it can withstand submersion in water up to 1.5 meters deep for up to 30 minutes. The device’s frame is made of aluminum, which provides a premium feel and excellent durability.

User feedback on the Sony Xperia 5 II has been generally positive, with many praising its design, display, and performance. The device’s compact size and lightweight make it easy to handle and carry around, while the display’s high resolution and HDR technology deliver stunning visuals. The device’s performance is also noteworthy, with the Snapdragon 765G chipset providing smooth and efficient operation.

One of the reasons why the Sony Xperia 5 II has a low problem rate is its commitment to timely software updates. Sony is known for providing quick and regular updates to its devices, ensuring that users have access to the latest security patches and features. This approach helps to minimize potential issues and maintain the overall reliability of the device.

In summary, the Sony Xperia 5 II stands out as a smartphone with a low problem rate due to its durable build quality, positive user feedback, and commitment to timely software updates.

LG Velvet

The LG Velvet is a smartphone that has been praised for its build quality, user feedback, and software updates. Its build quality is solid, with a premium feel in the hand, and its user feedback has been generally positive. The phone’s software is also regularly updated, ensuring that it remains stable and secure. These factors contribute to the LG Velvet having a low problem rate compared to other smartphones on the market.

Factors to Consider When Choosing a Reliable Phone


When it comes to choosing a reliable phone, budget is an important factor to consider. The cost of the phone itself is an obvious consideration, but it’s also important to think about the cost of repairs and accessories.

  • Cost of the phone: The price of the phone can vary greatly depending on the brand, model, and features. It’s important to consider your budget and find a phone that fits within it. However, it’s also important to remember that a higher price doesn’t always mean a better phone. It’s important to do your research and read reviews to ensure that you’re getting a phone that is both reliable and durable.
  • Cost of repairs: It’s also important to consider the cost of repairs when choosing a phone. Some phones are more expensive to repair than others, so it’s important to factor this into your budget. Additionally, some phone manufacturers offer warranties that cover repairs, so it’s important to check if a warranty is available before making a purchase.
  • Cost of accessories: Accessories such as cases, screen protectors, and chargers can add to the overall cost of owning a phone. It’s important to consider the cost of these accessories when choosing a phone and to factor them into your budget. Additionally, some phones may require specific accessories that can be more expensive than others, so it’s important to research the accessories needed for the phone you’re considering.


When it comes to choosing a reliable smartphone, the usage of the device is an important factor to consider. Here are some aspects to take into account:

Personal or Business Use

The main difference between personal and business use is the level of productivity and the specific needs of the user. Business users tend to require more features such as a larger storage capacity, security features, and the ability to connect to multiple devices. They also tend to use their smartphones for more hours per day, making reliability a critical factor.

Type of Activities

The type of activities you perform on your smartphone can also affect its reliability. For example, if you play graphics-intensive games or use the camera frequently, you will need a smartphone that can handle these tasks without overheating or freezing. On the other hand, if you primarily use your smartphone for browsing the web and checking emails, a less powerful device may suffice.

Connectivity Needs

The connectivity needs of a smartphone can also impact its reliability. If you need to stay connected at all times, you may want to consider a smartphone with a longer battery life or a backup power source such as a portable charger. Additionally, if you travel frequently or live in an area with poor network coverage, a smartphone with a strong signal strength and a reliable network may be necessary.

Overall, it is important to consider the specific usage of your smartphone when choosing a reliable device. By taking into account the type of activities, connectivity needs, and other factors, you can select a smartphone that meets your needs and lasts for years to come.


1. What factors contribute to a phone having fewer problems?

There are several factors that can contribute to a phone having fewer problems. These include the build quality and durability of the phone, the reliability of the hardware and software, the level of customer support provided by the manufacturer, and the overall design and functionality of the phone. Additionally, phones that receive regular software updates and have a strong community of users may also be less prone to problems.

2. Which phone brands are known for their reliability?

There are several phone brands that are known for their reliability, including Apple, Samsung, and Sony. These brands are known for their high-quality build materials, durable designs, and strong customer support. Additionally, they consistently receive high ratings for their software performance and functionality. Other brands such as Huawei, Oppo, and Vivo are also becoming increasingly popular and well-regarded for their reliability.

3. How can I troubleshoot common phone problems?

There are several steps you can take to troubleshoot common phone problems. These include restarting your phone, checking for software updates, clearing your cache and cookies, and resetting your settings. If these steps do not resolve the issue, you may need to contact your phone manufacturer’s customer support or seek assistance from a professional repair service.

4. How can I prevent my phone from having problems in the first place?

There are several steps you can take to prevent your phone from having problems in the first place. These include regularly updating your phone’s software, avoiding exposing your phone to extreme temperatures or environmental conditions, using a protective case and screen protector, and being careful when handling your phone to avoid damaging it. Additionally, it’s important to only use accessories and apps that are compatible with your phone to avoid any potential issues.

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